Error message

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fonfon59
Posts: 1
Joined: Tue Sep 02, 2014 2:04 pm

Error message

Postby fonfon59 » Tue Sep 02, 2014 2:12 pm

Hi all, I've installed doPDF with an administrator account. After logged in with a normal user account I got the following error message:
"The language does not corresponds to the loaded files"

Thanks to help me.
Regards

Softland
Posts: 1439
Joined: Thu May 23, 2013 7:19 am

Re: Error message

Postby Softland » Thu Sep 11, 2014 1:09 pm

Hi,
Can you tell us what operating system you have and in what language? Also, can you open regedit (go to start and type regedit) and tell us what values you have for the following keys:
HKEY_CURRENT_USER\Software\Softland\noovaPDF 8\doPDF8_Softland\Language
HKEY_CURRENT_USER\Software\Softland\noovaPDF 8\doPDF8_Softland\RegionalSettingLanguage

Thank you.

eraynauld
Posts: 1
Joined: Fri Oct 10, 2014 6:10 pm

Re: Error message

Postby eraynauld » Fri Oct 10, 2014 6:15 pm

same error

the value are
HKEY_CURRENT_USER\Software\Softland\noovaPDF 8\doPDF8_Softland\Language =0
HKEY_CURRENT_USER\Software\Softland\noovaPDF 8\doPDF8_Softland\RegionalSettingLanguage =1

Softland
Posts: 1439
Joined: Thu May 23, 2013 7:19 am

Re: Error message

Postby Softland » Wed Oct 15, 2014 1:00 pm

@eraynauld - what language do you have your Windows OS in? Is it Windows 8?
If you have your Windows in a different language other than English, please change the values of those 2 registry keys to these:
HKEY_CURRENT_USER\Software\Softland\novaPDF 8\nPdf8_Softland\RegionalSettingLanguage to be 0
HKEY_CURRENT_USER\Software\Softland\novaPDF 8\nPdf8_Softland\Language to be 9


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