Won't convert : 0 bytes

Post here if you have problems installing or using doPDF.
critterkeeper
Posts: 2
Joined: Sat Sep 18, 2010 9:52 am

Postby critterkeeper » Sat Sep 18, 2010 5:04 pm

I've been using the doPDF for almost a year now, and love it. All of a sudden, about 2 weeks ago I started having a problem with it. I do everything as usual, an i see it "printing" all pages, yet when I try to open the PDF it says it's a corrupted file. If I look at the properties of the file it says the file is 0 bytes.

Please help!!



Softland
Posts: 1470
Joined: Thu May 23, 2013 7:19 am

Postby Softland » Mon Sep 20, 2010 1:16 pm

Hello,


Please let us know the following details so we can troubleshoot this properly:


- The application name from where are you printing.

- The doPDF version and build from the About tab.

- The Windows OS version.


Thank you.



critterkeeper
Posts: 2
Joined: Sat Sep 18, 2010 9:52 am

Postby critterkeeper » Wed Sep 22, 2010 7:23 am

I've tried from several applications.

Version 7.0 Build 323

Windows XP



Softland
Posts: 1470
Joined: Thu May 23, 2013 7:19 am

Postby Softland » Wed Sep 22, 2010 10:21 am

Hello,


We tested doPDF on the Windows XP platform on 32 and 64 bit but there isn't any issue with the printing or the resulted PDF file. This may be related with the application from where you are printing or even the PDF reader used. doPDF doesn't interfere with the PDF content and just outputs what it receives from the application.


You can try to completely remove doPDF by following this article http://www.novapdf.com/kb/how-do-i-uninstall-novapdf-43.html , reinstall it clean and give it another go.


Thank you.




Return to “Troubleshooting”