Windows 7 installation of printer fails

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neogroupe
Posts: 1
Joined: Thu Jul 26, 2012 7:16 am

Postby neogroupe » Thu Jul 26, 2012 2:55 pm

When installing dopdf-7.exe to a windows 7 integral 64 bits, the printer installation does not succeed.


The error message that comes up is "Windows cannot install the DoPdf printer driver in kernel mode. Please get a compatible driver, contact the manufacturer".


Install log is here:

Parameters: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdfin7.exe" -install -name "doPDF v7" -nodefault -languages en;fr -deflanguage fr -hidepages -regpdfkey -log

WinMain, installing printer: "doPDF v7"

PdfsInstaller.Initialize, operating system: Windows 7

PdfsInstaller.GetDefaultPrinterDriversFolder, printer drivers directory is: "C:\Windows\system32\spool\DRIVERS\x64\"

WinMain, copy profiles from printer:

PdfsInstaller.DeleteNovaLanguage, cannot delete key, error = 2

PdfsInstaller.DeleteLanguageRegSetting, cannot delete key, error = 2

PdfsInstaller.InstallPdfsPrinter, starting to copy files

Copied: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdfpr7.dll" to: "C:\Windows\system32\spool\DRIVERS\x64\dopdfpr7.dll"

Copied: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdfui7.dll" to: "C:\Windows\system32\spool\DRIVERS\x64\dopdfui7.dll"

Copied: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdf7.chm" to: "C:\Windows\system32\spool\DRIVERS\x64\dopdf7.chm"

Copied: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdf7.ctm" to: "C:\Windows\system32\spool\DRIVERS\x64\dopdf7.ctm"

Copied: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdfmn7.dll" to: "C:\Windows\system32\dopdfmn7.dll"

Copied: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdfmi7.dll" to: "C:\Windows\system32\dopdfmi7.dll"

Copied: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdfcl7.exe" to: "C:\Windows\system32\spool\DRIVERS\x64\dopdfcl7.exe"

Copied: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdf7.ctm" to: "C:\Windows\system32\dopdf7.ctm"

Copied: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdf7.clg" to: "C:\Windows\system32\spool\DRIVERS\x64\dopdf7.clg"

Copied: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdf7_en.lng" to: "C:\Windows\system32\spool\DRIVERS\x64\dopdf7_en.lng"

Copied: "C:\Users\Phalin\AppData\Local\Temp\is-2BKFK.tmp\AMD64\dopdf7_fr.lng" to: "C:\Windows\system32\spool\DRIVERS\x64\dopdf7_fr.lng"

PdfsInstaller.WriteRegClientElavation, elavation key = SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{448E0641-653E-4AE8-8ACF-0EB56125A15B}

PdfsInstaller.InstallPdfsPrinter, installing driver ...

PdfsInstaller.InstallDriver, FAILED to install driver: "doPDF 7 Printer Driver" Error = 1930

PdfsInstaller.InstallPdfsPrinter, did not add "doPDF 7 Monitor" port monitor. Error = 5

PdfsInstaller.InstallPdfsPrinter, creating port: "DOP7:"

PdfsInstaller.CreatePort, failed to create port: "DOP7:" Error = 87

PdfsInstaller.InstallPdfsPrinter, using port: "LPT3:"

PdfsInstaller.InstallPdfsPrinter, installing printer: "doPDF v7"

PdfsInstaller.InstallPrinter, FAILED to install printer: "doPDF v7" Error = 1797

WinMain, There were some ERRORS returning error code: 1797


User account is an administrator.

Software was run from a cmd prompt that was started "run as an administrator".

Policies explicitly authorize installation of printer drivers.


Already tried installing 6, 7.1, uninstalling properly the previous versions (getting rid of all files in wow64 etc)


Any suggetions ?


Best regards.



Softland
Posts: 1470
Joined: Thu May 23, 2013 7:19 am

Postby Softland » Tue Jul 31, 2012 5:43 pm

Hi, can you try with our latest version too (7.3)?




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