Suddenly unable to creat PDF

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noend7
Posts: 1
Joined: Thu Jul 19, 2018 7:16 pm

Suddenly unable to creat PDF

Postby noend7 » Thu Jul 19, 2018 7:25 pm

Been using the free doPDF9 for several months quite successfully , but it suddenly stopped working for me,
beginning with Ver 9.3.239, and 240 and 241. When I go to "print" I get an error message of a "printer error" and the file creation fails.

I'm running Win7Pro SP1 and printing from Firefox 61.0.1.

Any suggestions greatly appreciated

TIA

noend7

Softland
Posts: 1476
Joined: Thu May 23, 2013 7:19 am

Re: Suddenly unable to creat PDF

Postby Softland » Tue Jul 31, 2018 12:51 pm

Hi, please do a clean install of doPDF. First you'll need to uninstall doPDF from your list of Programs, and after that visit your %APPDATA% and %PROGRAMDATA% folders to manually delete the Softland-doPDF folder; do the same in Program Files.

After a full uninstall restart the computer and install the new version.


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