Suddenly unable to creat PDF

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noend7
Posts: 1
Joined: Thu Jul 19, 2018 7:16 pm

Suddenly unable to creat PDF

Postby noend7 » Thu Jul 19, 2018 7:25 pm

Been using the free doPDF9 for several months quite successfully , but it suddenly stopped working for me,
beginning with Ver 9.3.239, and 240 and 241. When I go to "print" I get an error message of a "printer error" and the file creation fails.

I'm running Win7Pro SP1 and printing from Firefox 61.0.1.

Any suggestions greatly appreciated

TIA

noend7

Softland
Posts: 1483
Joined: Thu May 23, 2013 7:19 am

Re: Suddenly unable to creat PDF

Postby Softland » Tue Jul 31, 2018 12:51 pm

Hi, please do a clean install of doPDF. First you'll need to uninstall doPDF from your list of Programs, and after that visit your %APPDATA% and %PROGRAMDATA% folders to manually delete the Softland-doPDF folder; do the same in Program Files.

After a full uninstall restart the computer and install the new version.

TomH
Posts: 1
Joined: Sun Sep 16, 2018 5:50 pm

Re: Suddenly unable to creat PDF

Postby TomH » Sun Sep 16, 2018 6:01 pm

I have the same problem as noend7. doPDF has been working fine, but recently when printing from Firefox v62, the web browser crashed and no pdf file is created. From Excel, I get a printer error message and no pdf file is created.

I followed the instructions to perform a clean install as described below with no success (twice). Win 7 Home Premium SP1, Firefox 62. Service novaPDF9 is running. I would like to resolve this because doPDF is a great program.

Softland
Posts: 1483
Joined: Thu May 23, 2013 7:19 am

Re: Suddenly unable to creat PDF

Postby Softland » Wed Sep 19, 2018 2:00 pm

Since creating PDFs from other applications works just fine (i.e. Excel), my recommendation is to install a newer version of Firefox. You have version 6 and they already have several version 7 releases.

lanakilalfdanek
Posts: 1
Joined: Fri Oct 05, 2018 1:07 am

Re: Suddenly unable to creat PDF

Postby lanakilalfdanek » Fri Oct 05, 2018 1:24 am

My printer went off line and I had to reinstall it. I found that I could not save a PDF file by printing it. The menu only had the printer and fax shown. Also the app for novadoPDF was missing. How do I contact Softland to replace the missing program. I purchased novadoPDF in July of 2018.

Softland
Posts: 1483
Joined: Thu May 23, 2013 7:19 am

Re: Suddenly unable to creat PDF

Postby Softland » Thu Nov 08, 2018 10:13 am

Please send an email to support@novapdf.com and we'll help you with the license.


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