not grabbing text & images from webpages

Post here if you have problems installing or using doPDF.
sefton22
Posts: 2
Joined: Sat Nov 24, 2012 9:21 am

Postby sefton22 » Sat Nov 24, 2012 4:52 pm

i have been having a recent issue where I cannot create a PDF of text & images from any webpage when specifying pages (eg 1-3). Everything appears to works fine (webpage is shown in the preview window, able to specify pages (1-3) & saving the file) but when the PDF file is opened and all i get is a copy of the Print Window box and not the webpage. I have found a way around this, which is to select the "Print Using System Dialog" option & specifying the pages 1-3 again and the capture works fine...


System i use is WIn7 x64 and haven't had (or noticed) this problem before in version 7.3.387 which i installed on 09/10/12 (UK) & re-installed again on 21/10/12 which worked but now has the same issue



Softland
Posts: 1478
Joined: Thu May 23, 2013 7:19 am

Postby Softland » Thu Nov 29, 2012 9:09 am

This is strange, have you tried printing from Internet Explorer and/or Firefox too to see if it has the same behavior? We've tested this intensively in our environments and we haven't had reports about this happening, so maybe it's something with your Chrome version that you have installed.




Return to “Troubleshooting”