License not Valid Error 4380

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garygc01
Posts: 2
Joined: Fri Dec 04, 2015 7:56 pm

License not Valid Error 4380

Postby garygc01 » Mon Dec 07, 2015 5:26 pm

I have uninstalled and reinstalled 3X get same error message. Worked fine before upgrade to Windows 10. I have tried all suggestions I fan fine in the form. None work

Softland
Posts: 1439
Joined: Thu May 23, 2013 7:19 am

Re: License not Valid Error 4380

Postby Softland » Tue Dec 15, 2015 10:28 am

This error (4380) is shown in the latest version when the service "novaPDF Server" is not started. The service should start automatically when your computer is restarted, but on some systems that doesn't always work.

Here's what you should do:
1. First of all, if you haven't already, try to restart your computer and see if the error is still shown.
2. If the error persists then you must start the novaPDF Server service. To do that go in your Control Panel -> Administrative Tools -> Services, click on novaPDF Server and then Start it.

richardpope50
Posts: 3
Joined: Wed Jan 13, 2016 10:38 am

Re: License not Valid Error 4380

Postby richardpope50 » Wed Jan 13, 2016 10:42 am

This is constantly happening to me ever since an upgrade about October.

Yes, I have re-installed the latest version several times.
Yes I re-start the novaPDF server and that works but I can only use it once or twice before having to do it all again. Having used doPDF from version 6 why does it now start having this problem?

Any permanent solution appreciated.

Windows Vista HP / Dell laptop

Softland
Posts: 1439
Joined: Thu May 23, 2013 7:19 am

Re: License not Valid Error 4380

Postby Softland » Wed Jan 27, 2016 1:20 pm

There is a fix in build 939 specifically for this issue (i.e. novaPDF Server restarting) - dopdf.com/forum/dopdf-8-t4055.html - please try again with the latest build.

richardpope50
Posts: 3
Joined: Wed Jan 13, 2016 10:38 am

Re: License not Valid Error 4380

Postby richardpope50 » Wed Feb 17, 2016 10:08 am

Thank you. Update to latest version in progress ....

richardpope50
Posts: 3
Joined: Wed Jan 13, 2016 10:38 am

Re: License not Valid Error 4380

Postby richardpope50 » Fri Mar 04, 2016 1:46 pm

Well, I updated to latest release and it worked for a week or so and now the same problem is back. Are there any other fixes?

Softland
Posts: 1439
Joined: Thu May 23, 2013 7:19 am

Re: License not Valid Error 4380

Postby Softland » Tue Apr 05, 2016 12:15 pm

Try restarting the novaPDF Server as detailed above. What OS are you using?


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