doPDF V8 Fails To Install

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DERoss
Posts: 46
Joined: Tue Apr 15, 2014 12:52 am

Re: doPDF V8 Fails To Install (8.0.906)

Postby DERoss » Thu May 01, 2014 12:15 am

I just now tried installing doPDF 8.0.906. This was with the "offline installer" from [http://download.dopdf.com/download/setup/dopdf-full.exe] with my Internet connection disabled.

The installation hung at 87% with the note "Searching for related applications". The Cancel button was ineffective. I did get the popup asking if I really wanted to cancel the installation. An affirmative response, however, yielded no action. I had to use the Windows Task Manager to kill the installation. (I saw the same problem with the Cancel button when trying to install 8.0.905.)

Although the installation of 8.0.906 was 87% complete, doPDF 7.3 remained installed and effective after Task Manager killed the installation.

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Added information:

After attempting and failing to install doPDF 8.0.906, I deleted the "offline installer" file (having already archived a copy elsewhere). After that, whenever I rebooted (cold or warm), I got a splash window asking if I wanted to install doPDF 8.0.906. I traced that to a file named novapdf.exe in my [C:Program Data] directory.
Last edited by DERoss on Thu May 01, 2014 3:19 pm, edited 1 time in total.

StephanPaternotte
Posts: 15
Joined: Sat May 25, 2013 8:32 am

Re: doPDF V8 Fails To Install

Postby StephanPaternotte » Thu May 01, 2014 5:57 am

I too have experienced problems with installing v8.0.906. At around 78% error messages are thrown up, but in my case I was able to finalise the whole procedure by clicking a number of Cancel and Close buttons.
I sent my logfiles to info@dopdf.com

As to v7 remaining on your system.
Yes, with the previous installer (build 905) I already noticed that version 8 is installed alongside any existing doPDF v7. No upgrade. (Actually, I am quite pleased with this for I have yet to see a stable version 8.)

DERoss
Posts: 46
Joined: Tue Apr 15, 2014 12:52 am

Re: doPDF V8 Fails To Install

Postby DERoss » Fri May 02, 2014 5:10 pm

I have seen messages on a newsgroup (alt.windows7.general) that some users have no problem installing doPDF 8 in Windows 7. Is it possible that the problem is limited to the "offline installer" from [http://download.dopdf.com/download/setup/dopdf-full.exe] and not from the stub installer ("web installer") from [http://dopdf-free-pdf-converter.soft112.com/quick-download.html]? I have been trying the former, not the latter.

Softland
Posts: 1443
Joined: Thu May 23, 2013 7:19 am

Re: doPDF V8 Fails To Install

Postby Softland » Thu May 15, 2014 9:35 am

There was an issue with the installer (no matter if it's the web or full installer) where if the username (in Windows) was composed of two words it would return an error. The new build should've fixed that, so make sure you install the latest one.

DERoss
Posts: 46
Joined: Tue Apr 15, 2014 12:52 am

Re: doPDF V8 Fails To Install

Postby DERoss » Thu May 15, 2014 2:53 pm

Softland wrote:There was an issue with the installer (no matter if it's the web or full installer) where if the username (in Windows) was composed of two words it would return an error. The new build should've fixed that, so make sure you install the latest one.


Just now, I again downloaded dopdf-full.exe from http://download.dopdf.com/download/setup/dopdf-full.exe. It has the same SHA1 hash code as the dopdf-full.exe that failed to install. That is, nothing has changed with respect to the full installer.

By the way, my Windows username is just my first name (one word).

DERoss
Posts: 46
Joined: Tue Apr 15, 2014 12:52 am

Resolved -- Re: doPDF V8 Fails To Install

Postby DERoss » Thu May 22, 2014 5:51 am

The full offline installer for doPDF 8.0.907 does work if prior versions of doPDF are first removed.


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