doPDF freezes in Revit 2016

Post here if you have problems installing or using doPDF.
Andrew955
Posts: 1
Joined: Mon Jun 18, 2018 8:57 am
Location: Preston, Lancashire, UK
Contact:

doPDF freezes in Revit 2016

Postby Andrew955 » Mon Jun 18, 2018 9:13 am

Hi, just wondering if anyone has experienced problems with doPDF 9 within Revit 2016. It seems to freeze and the only way out is to shut Revit down. Fortunately I have a work around by exporting to AutoCAD and printing to PDF from there. Is there a known issue with Revit 2016? Unfortunately a 2016 model is the request from the client, so upgrading Revit to 2018 or 2019 is not currently an option. I have updated doPDF to 9.3. Cheers, Andrew

Softland
Posts: 1473
Joined: Thu May 23, 2013 7:19 am

Re: doPDF freezes in Revit 2016

Postby Softland » Thu Jun 21, 2018 8:27 am

We didn't have reports until now of incompatibilities with Revit 2016, so it must be something very specific. Does it do this with any Revit file, or only a particular one (try a very simple document and see if it works). Is Revit up to date with minor updates for the 2016 version, as maybe there was an issue and they fixed it within the same major version?

shafeekh
Posts: 1
Joined: Wed Jun 27, 2018 8:14 am

Re: doPDF freezes in Revit 2016

Postby shafeekh » Wed Jun 27, 2018 8:21 am

Hi,
I am experiencing the same problem with Revit 2018.3 and Revit 2019.0.1. DoPDF 8 was working fine with these Revit 2018.3 and 2019.0.1. But since from DoPDF version 9 to version 9.3.240; it is always freezing Revit.I will appreciate if you could resolve this problem.

Softland
Posts: 1473
Joined: Thu May 23, 2013 7:19 am

Re: doPDF freezes in Revit 2016

Postby Softland » Tue Jul 03, 2018 7:59 am

Is it possible to send us an email to support@novapdf.com mentioning this issue as we require more details?


Return to “Troubleshooting”