Can't uninstall 8.0 Build 907 from Windows 8.1 Pro

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RonBro
Posts: 1
Joined: Fri Jun 27, 2014 5:34 pm

Can't uninstall 8.0 Build 907 from Windows 8.1 Pro

Postby RonBro » Fri Jun 27, 2014 5:56 pm

OS: Windows 8.1 Pro 64 bit

I received a message for a new version of doPDF, so I downloaded and ran the installer (for Build 910) but got the error, "Cannot run this setup. Please uninstall doPDF from the Control Panel and then run the installation again".

While uninstalling from Control Panel, it goes to 50% and hangs at "Unregistering modules." I waited like one hour, then clicked "Cancel" and got error code 317... Restarted the computer and the uninstall progress screen returned automatically showing the same 50% progress at "Unregistering modules."

Any suggestions?
Thanks in advance!

Softland
Posts: 1439
Joined: Thu May 23, 2013 7:19 am

Re: Can't uninstall 8.0 Build 907 from Windows 8.1 Pro

Postby Softland » Mon Jul 07, 2014 7:10 am

Hi,
Please follow the steps mentioned here: reinstalling-dopdf-t4087.html#p6753
If it still doesn't work, send us to info@dopdf.com the log files located in your TEMP folder (details here dopdf.com/forum/dopdf-v8-fails-to-install-t4056.html#p6637)

Thank you.


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