PDF Forum - doPDF » Troubleshooting

  1. rgp1842

    junior member
    Joined: Dec '08
    Posts: 6

    I have been using doPDF version 5 for some time with no problems. I ignored the "if it ain't broke don't fix it" philosophy and decided to upgrade to version 6. Now it's broke!

    I uninstalled version 5, and installed version 6.1 (downloaded yesterday). Now when I attempt to create a PDF from Word 2007 that worked fine on 5 yesterday, I only get about 25% of the page, and the rest is blank. I uninstalled 6 and reinstalled, then rebooted to refresh the driver. I'm using Vista X64.

    What am I doing wrong?

    Posted 1 year ago #

  2. rgp1842

    junior member
    Joined: Dec '08
    Posts: 6

    I purged everything to dowith dopdf and softland from the registry and disk folders (including windows) - rebooted - installed 6.1.281 and it continues to fail. It fails on Word documents with bullet items. Sometimes it changes the bullets to some other symbol, sometimes it stops output at the first bullet, sometimes pdf reader gives an error message saying "abcdef+symbol?? font invalid".

    I unstalled/purged all dopdf, installed 5.3.243 and everything works find again.

    Posted 1 year ago #

  3. Softland

    PDF Converter
    Joined: May '08
    Posts: 572

    Hi, is it possible to send us that word 2007 document to info[at]dopdf[dot]com so we could troubleshoot it with the latest version? If there's an error in version 6 we'd like to fix it, but in here we had no problems printing from word 2007. Thank you.

    Posted 1 year ago #

  4. rgp1842

    junior member
    Joined: Dec '08
    Posts: 6

    I installed version 6.1.284 and it now processes properly the documents that failed on 6.1.281.

    THANKS!

    Posted 1 year ago #

  5. Softland

    PDF Converter
    Joined: May '08
    Posts: 572

    We had a bug in vista x64 that was fixed http://www.dopdf.com/forum/topic/minor-update-dopdf-61284 and somehow maybe that affected your printing too.

    Posted 1 year ago #

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