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1. Scrambled
   

   Member
   Joined: Oct '08
   Posts: 2

   I have not been able to successfully install doPDF on my Vista Home Premium SP1 computer. The installer runs it course, but doPDF does not appear in the list of available printers. I have followed the advice in other forum posts:
   • http://www.dopdf.com/forum/topic/completely-uninstalling-dopdf
   • http://www.dopdf.com/forum/topic/dopdf-does-not-appear-in-the-printers-list-after-installation
   • http://www.dopdf.com/forum/topic/problem-with-installation

   Below is the log file created during my last installation.
   What should I do next?

   ------------------------------------------------------------
   Fri Oct 17 13:42:55 2008
   novaInstaller.exe, parameters: -install -name "doPDF v6" -default -languages en -deflanguage en -log
   WinMain, installing printer: "doPDF v6" and seting as default printer
   PdfsInstaller.Initialize, operating system NT version is: 600
   PdfsInstaller.GetPrinterDriversFolder, printer drivers directory is: "C:\Windows\system32\spool\DRIVERS\W32X86\"
   WinMain, selected languages: en
   WinMain, default language: en
   WinMain, copy profiles from printer:
   PdfsInstaller.DeleteNovaLanguage, cannot delete key, error = 2
   PdfsInstaller.DeleteLanguageRegSetting, cannot delete key, error = 2
   PdfsInstaller.InstallPdfsPrinter, starting to copy files
   Copied: "C:\Users\-\AppData\Local\Temp\is-GUH58.tmp\i386\dopdfpr6.dll" to: "C:\Windows\system32\spool\DRIVERS\W32X86\dopdfpr6.dll"
   Copied: "C:\Users\-\AppData\Local\Temp\is-GUH58.tmp\i386\dopdfui6.dll" to: "C:\Windows\system32\spool\DRIVERS\W32X86\dopdfui6.dll"
   Copied: "C:\Users\-\AppData\Local\Temp\is-GUH58.tmp\i386\dopdf6.chm" to: "C:\Windows\system32\spool\DRIVERS\W32X86\dopdf6.chm"
   Copied: "C:\Users\-\AppData\Local\Temp\is-GUH58.tmp\i386\dopdf6.ctm" to: "C:\Windows\system32\spool\DRIVERS\W32X86\dopdf6.ctm"
   PdfsInstaller.RestartSpooler, Stop spooler... hrSppoler = 0
   PdfsInstaller.RestartSpooler, Start spooler... bOkSpooler = 1
   Copied: "C:\Users\-\AppData\Local\Temp\is-GUH58.tmp\i386\dopdfmn6.dll" to: "C:\Windows\system32\dopdfmn6.dll"
   Copied: "C:\Users\-\AppData\Local\Temp\is-GUH58.tmp\i386\dopdfmi6.dll" to: "C:\Windows\system32\dopdfmi6.dll"
   Copied: "C:\Users\-\AppData\Local\Temp\is-GUH58.tmp\i386\dopdfcl6.exe" to: "C:\Windows\system32\spool\DRIVERS\W32X86\dopdfcl6.exe"
   Copied: "C:\Users\-\AppData\Local\Temp\is-GUH58.tmp\i386\dopdf6.ctm" to: "C:\Windows\system32\dopdf6.ctm"
   Copied: "C:\Users\-\AppData\Local\Temp\is-GUH58.tmp\i386\dopdf6.clg" to: "C:\Windows\system32\spool\DRIVERS\W32X86\dopdf6.clg"
   Copied: "C:\Users\-\AppData\Local\Temp\is-GUH58.tmp\i386\dopdf6_en.lng" to: "C:\Windows\system32\spool\DRIVERS\W32X86\dopdf6_en.lng"
   PdfsInstaller.InstallPdfsPrinter, installing driver ...
   PdfsInstaller.InstallDriver, installed driver: "doPDF 6 Printer Driver"
   PdfsInstaller.InstallPdfsPrinter, did not add "doPDF 6 Monitor" port monitor. Error = 3006
   PdfsInstaller.InstallPdfsPrinter, creating port: "DOP6:"
   PdfsInstaller.InstallPdfsPrinter, installing printer: "doPDF v6"
   PdfsInstaller.InstallPrinter, FAILED to install printer: "doPDF v6" Error = 1018
   OpenPrinter failed, error = 1801
   WinMain, There were some ERRORS returning error code: 1018

   Posted 3 years ago #

2. Softland
   

   Key Master
   Joined: May '08
   Posts: 1,013

   Hi,
   The errors you are getting say this:
   "The specified print monitor has already been installed
   
   Illegal operation attempted on a registry key that has been marked for deletion."

   So it seems that it detects a previous installation. First of all make sure you have administrative rights. Then download the latest version of doPDF (see main page) and follow again the complete uninstall tutorial. After uninstalling it, restart your computer so that all registry keys that needed deleting should be deleted. Just to be on the safe side, use registry editor to find any keys that are for doPDF and were not deleted (such as HKEY_CURRENT_USER\Software\Softland\doPDF and HKEY_USERS\S-1-5-21-1229272821-706699826-725345543-500\Software\Softland\doPDF). After that install the new version and restart your computer to see if it shows.

   Posted 3 years ago #

3. tingtong
   

   Member
   Joined: Oct '08
   Posts: 2

   Hi,

   I also can't install the software and here the log:

   ===================================================================
   Wed Oct 29 12:24:42 2008
   novaInstaller.exe, parameters: -install -name "doPDF v6" -nodefault -languages en -deflanguage en -log
   WinMain, installing printer: "doPDF v6"
   PdfsInstaller.Initialize, operating system NT version is: 501
   PdfsInstaller.GetPrinterDriversFolder, printer drivers directory is: "C:\WINDOWS\System32\spool\DRIVERS\W32X86\"
   WinMain, selected languages: en
   WinMain, default language: en
   WinMain, copy profiles from printer:
   PdfsInstaller.DeleteNovaLanguage, cannot delete key, error = 2
   PdfsInstaller.DeleteLanguageRegSetting, cannot delete key, error = 2
   PdfsInstaller.InstallPdfsPrinter, starting to copy files
   PdfsInstaller.RestartSpooler, Stop spooler... hrSppoler = 0
   PdfsInstaller.RestartSpooler, Start spooler... bOkSpooler = 1
   PdfsInstaller.CopyFiles, FAILED to copy file: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-NRI7F.tmp\i386\dopdfpr6.dll" to:
   C:\WINDOWS\System32\spool\DRIVERS\W32X86\dopdfpr6.dll
   Error = 5
   Copied: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-NRI7F.tmp\i386\dopdf6_en.lng" to: "C:\WINDOWS\System32\spool\DRIVERS\W32X86\dopdf6_en.lng"
   PdfsInstaller.InstallPdfsPrinter, did not add "doPDF 6 Monitor" port monitor. Error = 126
   PdfsInstaller.InstallPdfsPrinter, creating port: "DOP6:"
   PdfsInstaller.CreatePort, failed to create port: "DOP6:" Error = 50
   PdfsInstaller.InstallPdfsPrinter, using port: "LPT3:"
   PdfsInstaller.InstallPdfsPrinter, installing printer: "doPDF v6"
   PdfsInstaller.InstallPrinter, FAILED to install printer: "doPDF v6" Error = 1797
   OpenPrinter failed, error = 1801
   WinMain, There were some ERRORS returning error code: 1797
   ===================================================================

   What's wrong with my PC ?

   Posted 3 years ago #

4. Softland
   

   Key Master
   Joined: May '08
   Posts: 1,013

   Hi tingtong, in your case the error says "Access is denied" when trying to copy a file from your Temp folder to the spool/DRIVERS folder. This probably happens because you're not logged in as the administrator or don't have rights to access the System32 folder, so log in as an administrator and install after that doPDF. In case doPDF shows as it's installed, you'll need to do a complete uninstall as mentioned here:
   http://www.dopdf.com/forum/topic/completely-uninstalling-dopdf

   Posted 3 years ago #

5. Scrambled
   

   Member
   Joined: Oct '08
   Posts: 2

   As you advised, I uninstalled doPDF and removed all traces I could find. I used the Revo uninstaller program and then searched the registry for all instances of “dopdf” and deleted them. I restarted the computer and reinstalled doPDF, but again, it did not appear in the printer list. Unfortunately, I did not think to log this last installation so I have no further information.

   It might be significant that I have tried to install other PDF printer programs, like novaPDF and Bullzip PDF, and none of those installations was successful either.

   Posted 3 years ago #

6. tingtong
   

   Member
   Joined: Oct '08
   Posts: 2

   I already use the administrator user to install the software, but the error still come.

   Posted 3 years ago #

7. Softland
   

   Key Master
   Joined: May '08
   Posts: 1,013

   @Scrambled - I'm afraid I can't help you. It might be something with your system, maybe the Print Spool service is not working properly anymore, given you can't install those other printers either. I see you have Vista, but are you using any "adapted" versions of it (like this user here http://www.dopdf.com/forum/topic/bug#post-84)?

   @tingtong - The log file shows that it could not copy dopdfpr6.dll file from your temporary folder to the system32 folder. If you have administrator rights and can read/write to these directories, then it might be that another program is accessing the dopdfpr6.dll file in the same time the installer was trying to copy it. Do a complete uninstall of dopdf again and reinstall it but this time before the reinstall disable temporary any realtime scannning of your antivirus or other protection programs you're using because they might be scanning the dll file in the same time and lock it.

   Posted 3 years ago #

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