user license

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Drew Perry
Posts: 1
Joined: Fri Sep 19, 2014 4:58 pm

user license

Postby Drew Perry » Fri Sep 19, 2014 5:21 pm

I just downloaded doPDF and found a web page to save as a PDF file and it said 'license not valid for printer doPDF8, print job will be cancelled.' How do I activate license?

Softland
Posts: 1439
Joined: Thu May 23, 2013 7:19 am

Re: user license

Postby Softland » Wed Oct 15, 2014 12:37 pm

Most likely it wasn't installed correctly, please uninstall and reinstall the latest build from our site. Thank you.

Serendipity
Posts: 1
Joined: Wed Oct 22, 2014 12:00 pm

Re: user license

Postby Serendipity » Wed Oct 22, 2014 12:07 pm

I have the same problem.
I have uninstalled and reinstalled the latest build from your site as per advice (incidentally both uninstall and reinstall were build 915).
I do not need the add in for Microsoft Office, so did not install that - the main purpose of installing this program is to create PDFs from website (print versions).
So back to Drew's question - how do I activate the licence?
Regards
Carol

Softland
Posts: 1439
Joined: Thu May 23, 2013 7:19 am

Re: user license

Postby Softland » Mon Oct 27, 2014 1:36 pm

Carol, doPDF is freeware so there's no license that needs to be activated/entered. If you get an error message it is a problem in dopdf and if possible you should send us a problem description at support@novapdf.com
Thank you.

Martyb
Posts: 1
Joined: Fri Sep 18, 2015 4:43 pm

Re: user license

Postby Martyb » Fri Sep 18, 2015 4:55 pm

Hello I am having the same issue, I have uninstalled and reinstalled with the fresh download from the website. The error message I am getting is " License is not valid for printer doPDF 8 (4380). Print job canceled " here is a picture Image

This is on a domain computer with the non admin user logged in, but i get the same error when logged in as admin.

any ideas?

Thanks for your time,

Marty

Softland
Posts: 1439
Joined: Thu May 23, 2013 7:19 am

Re: user license

Postby Softland » Fri Oct 16, 2015 10:09 am

Hi Marty, can you install the latest 8.5 version as we've done some fixes in it too.

garygc01
Posts: 2
Joined: Fri Dec 04, 2015 7:56 pm

Re: user license

Postby garygc01 » Fri Dec 04, 2015 9:04 pm

Keep getting user license required. Have loaded 8.5, deleted, and reloaded 3X. In Firefox it closed Firefox. Same in Explorer. I am using Windows 10. Have never had problem before.

Softland
Posts: 1439
Joined: Thu May 23, 2013 7:19 am

Re: user license

Postby Softland » Tue Dec 15, 2015 7:51 am

This error (4380) is shown in the latest version when the service "novaPDF Server" is not started. The service should start automatically when your computer is restarted, but on some systems that doesn't always work. Here's what you should do:
1. First of all, if you haven't already, try to restart your computer and see if the error is still shown.
2. If the error persists then you must start the "novaPDF Server" service. To do that go in your Control Panel -> Administtrative Tools -> Services, click on novaPDF Server and then Start it.


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