The file (.doc) slides down out of frame

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Nadie
Posts: 2
Joined: Thu Dec 08, 2011 8:37 pm

Postby Nadie » Fri Dec 09, 2011 3:47 am

Hi! Can anyone tell me how i can solve the problem of obtaining a PDF with the content of the .doc file gradually sliding down till eventually passing one page to become part, and finally the content, of the next page. And this occurs while the file and the printer have the same settings and happens to all .doc files. I'm using XP. Thanks for any advice.



Softland
Posts: 1470
Joined: Thu May 23, 2013 7:19 am

Postby Softland » Fri Dec 09, 2011 12:37 pm

Hello,


Can you please explain in detail all the steps you are making when you convert the doc file to PDF so we can get an idea on how to troubleshoot this from our end?


Thank you.



Nadie
Posts: 2
Joined: Thu Dec 08, 2011 8:37 pm

Postby Nadie » Fri Dec 16, 2011 2:24 am

I click Print then select whole file, verify the page settings are compatible with the .doc file's and OK. The normal steps i think, which probably don't give you much clue. Thanks.



Softland
Posts: 1470
Joined: Thu May 23, 2013 7:19 am

Postby Softland » Fri Dec 16, 2011 1:07 pm

Hi,


Can you send us the PDF file in question and the Word file you used to print so we can make some tests from here and get a better idea of what is happening? If possible, please send them to support@novaPDF.com


Thank you.




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