Install/Upgrade Hangs (Version 9.3 Build 937)

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Nord
Posts: 1
Joined: Sat May 12, 2018 5:39 am

Install/Upgrade Hangs (Version 9.3 Build 937)

Postby Nord » Sat May 12, 2018 5:48 am

Hi,

I'm a longtime user of DoPDF. I am on Windows 10 Home 64-bit (Version 10.0.17134 Build 17134).

When I got a notification that version 9.3 Build 937 was available, I upgraded as I have several times in the past. However, the install keeps hanging at 82% (Removing Applications).

I left the program running for over an hour, but it never proceeded past this point. I then uninstalled doPDF from my computer using Control Panel and re-booted the computer. I downloaded 9.3 Build 937 from your website, and attempted a clean install............but the same thing happened. The install hangs at 82% (Removing Applications).

In each instance, I tried pressing the "Cancel" button as well, but nothing happened.

Do you have any suggestions?

Thanks!

N-

Softland
Posts: 1476
Joined: Thu May 23, 2013 7:19 am

Re: Install/Upgrade Hangs (Version 9.3 Build 937)

Postby Softland » Thu May 17, 2018 10:12 am

Please try the newest build released yesterday (239). If this issue still happens, email us at support[]novapdf.com as we'll need some logs.


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