Incredible problem, digits rearranged

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janber
Posts: 2
Joined: Fri Jun 15, 2012 7:07 am

Postby janber » Fri Jun 15, 2012 2:11 pm

We are printing page 1 of a pdf file to a separate file with doPDF (7.3).

The created file (a drawing) has some of the digits rearranged, so one measurement in the drawing is changed from 34 to 43, another from 175 to 571. In all there are 6 numbers that have changed like this.

It is of course vere serious if we can't rely on the doPdf printouts.

Anybody got any ideas how this can happen?



Softland
Posts: 1447
Joined: Thu May 23, 2013 7:19 am

Postby Softland » Fri Jun 15, 2012 3:03 pm

Hello,


For us to be able to troubleshoot this we would need the files involved in the printing process. So please send us the original PDF from where you are printing if possible along with the exact doPDF version and build you are using to our support address at support@novapdf.com Additionally, include all the steps you have made to get to the issue.


Thank you.



janber
Posts: 2
Joined: Fri Jun 15, 2012 7:07 am

Postby janber » Fri Jun 15, 2012 5:20 pm

OK, I have sent the info to the support address.




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