I can't get dopdf working since the updates

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AndyB
Posts: 1
Joined: Mon Nov 13, 2017 11:21 am

I can't get dopdf working since the updates

Postby AndyB » Mon Nov 13, 2017 11:34 am

Having used dopdf for years without any issues, I'm now struggling with it. Recently dopdf 8 updated & hasn't worked since. I've uninstalled it & installed the latest dopdf 9 but this doesn't work either. I'm running on windows 10. When I try to print I get a message along the lines of... 'cannot read the licence for the printer error 4380. Please start novapdf server service'. I have started the service which is now running but it still won't work. I also get a message from dopdf saying that it's all functional?

pdfuser0121
Posts: 1
Joined: Thu Nov 16, 2017 2:02 pm

Re: I can't get dopdf working since the updates

Postby pdfuser0121 » Thu Nov 16, 2017 2:04 pm

I'm having the same problem. I can re-start DoPDF9 and it will create one PDF and then stops working. Everything appears to work, but the file is not created.

Softland
Posts: 1439
Joined: Thu May 23, 2013 7:19 am

Re: I can't get dopdf working since the updates

Postby Softland » Thu Nov 23, 2017 11:36 am

Can you both try the latest build, 219? If the error still occurs, please send us an email to support@novapdf.com as we'll need more files.

dhutch
Posts: 1
Joined: Fri Dec 08, 2017 4:14 am

Re: I can't get dopdf working since the updates

Postby dhutch » Fri Dec 08, 2017 4:29 am

When I endeavour to print a Word Doc I get this note "Cannot read licence for printer do PDF 9". It shows me a Registration doc and says that I am registered. Suggests I go to Control Panel Administration Tools Services. I can't find anything to help me here. Appreciate assistance

Thanks,

Don Hutchison


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